Professional Certificate in UK Service Delivery
-- ViewingNowThe Professional Certificate in UK Service Delivery is a comprehensive course designed to enhance your understanding of service delivery best practices in the UK. This course is crucial in today's business environment, where excellent service delivery is a key differentiator.
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โข UK Service Delivery Fundamentals: An introduction to the key principles and best practices for delivering services in the UK, including an overview of the regulatory environment and customer expectations.
โข Customer Experience Management: Techniques for understanding and improving the customer experience, including journey mapping, voice of the customer programs, and customer satisfaction measurement.
โข Service Design and Improvement: Methods for designing and improving services, including service blueprinting, process improvement, and service innovation.
โข Quality Management: Tools and techniques for ensuring service quality, including quality planning, assurance, and control, as well as continuous improvement methods such as Six Sigma and Lean.
โข Service Operations Management: Best practices for managing service operations, including capacity planning, demand management, and incident management.
โข Service Level Management: Techniques for establishing and managing service levels, including service level agreements, operational level agreements, and underpinning contracts.
โข Supplier Management: Strategies for managing suppliers and contracts, including supplier evaluation, selection, and performance management.
โข Risk Management: Methods for identifying, assessing, and mitigating risks in service delivery, including risk assessment, risk response planning, and risk monitoring.
โข Service Continuity and Disaster Recovery: Approaches for ensuring service continuity and recovering from disasters, including business continuity planning, disaster recovery planning, and crisis management.
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