Executive Development Programme in Inclusive Retail Strategies: Customer Experience

• Understanding Inclusive Retail Strategies: An overview of inclusive retail strategies and their importance in today's diverse marketplace.
• Customer Experience Management: Techniques and best practices for managing and improving the customer experience.
• Accessibility in Retail: Creating accessible retail environments for customers with disabilities.
• Diversity and Inclusion in Retail Marketing: Strategies for reaching and serving diverse customer groups.
• Multicultural Marketing: Understanding and catering to the needs and preferences of different cultural groups.
• Inclusive Product Assortment: Strategies for offering products that appeal to a wide range of customers.
• Universal Design in Retail: Incorporating universal design principles to create retail spaces that are accessible and usable by all customers.
• Customer Service for Diverse Customer Groups: Best practices for providing inclusive and respectful customer service.
• Inclusive Retail Metrics: Measuring the success of inclusive retail strategies through relevant metrics.

Note: These units may be adjusted based on the specific needs and goals of the Executive Development Programme.

Keywords: Executive Development Programme, Inclusive Retail Strategies, Customer Experience, Accessibility, Diversity and Inclusion, Multicultural Marketing, Universal Design, Customer Service, Inclusive Metrics.