Masterclass Certificate in Twitter for Customer Service: Response Techniques
-- ViewingNowThe Masterclass Certificate in Twitter for Customer Service: Response Techniques is a comprehensive course designed to empower learners with the essential skills to manage and optimize customer service through Twitter. In today's digital age, customer service has evolved beyond traditional means, and social media has become a critical platform for businesses to engage with their customers.
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⢠Understanding Twitter as a Customer Service Channel
⢠Setting Up a Twitter Customer Service Strategy
⢠Creating Effective Tweets for Customer Service
⢠Mastering Real-Time Response Techniques
⢠Managing Customer Expectations on Twitter
⢠De-escalating Conflicts and Handling Complaints
⢠Utilizing Twitterâs Customer Service Tools and Features
⢠Measuring and Analyzing Twitter Customer Service Performance
⢠Best Practices for Building a Positive Brand Image on Twitter
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