Masterclass Certificate in Twitter for Customer Service: Response Techniques
-- ViewingNowThe Masterclass Certificate in Twitter for Customer Service: Response Techniques is a comprehensive course designed to empower learners with the essential skills to manage and optimize customer service through Twitter. In today's digital age, customer service has evolved beyond traditional means, and social media has become a critical platform for businesses to engage with their customers.
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โข Understanding Twitter as a Customer Service Channel
โข Setting Up a Twitter Customer Service Strategy
โข Creating Effective Tweets for Customer Service
โข Mastering Real-Time Response Techniques
โข Managing Customer Expectations on Twitter
โข De-escalating Conflicts and Handling Complaints
โข Utilizing Twitterโs Customer Service Tools and Features
โข Measuring and Analyzing Twitter Customer Service Performance
โข Best Practices for Building a Positive Brand Image on Twitter
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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